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William Ury, Getting Past No, Bantam Books, 1991

Roger Fisher and Danny Ertel, Getting Ready to Negotiate, Penguin Books, 1995

Daniel Goleman, Emotional Intelligence, Bantam Books, 1995

Christopher W. Moore, The Mediation Process, Jossey Bass, 1996

Douglas Stone, Bruce Patton and Sheila Heen, Difficult Conversations, Penguin Books, 1999

Kenneth Cloke, Mediating Dangerously, Jossey-Bass, 2001

Roger Fisher and Daniel Shapiro, Beyond Reason, Viking, 2005

William Ury, The Power of a Positive No, Bantam Books, 2007

Robert A. Baruch-Bush and Joseph P. Folger, The Promise of Mediation, Jossey-Bass, 2005

David W. Plant, We Must Talk Because We Can, ICC, 2008

Johan Lehrer, How We Decide, Mariner, 2010

Geert Hofstede, Gert Jan Hofstede and Michael Minkov, Cultures and Organizations, McGraw-Hill, 2010

Eric R. Galton and Lela P. Love, editors, Stories Mediators Tell, American Bar Association, 2012