The purpose of this document is to provide users of international arbitration with an overview of the issues that may be considered when planning to use information technology (IT) solutions as part of international arbitration proceedings. Concise guidance is provided for each issue. The term IT encompasses all electronic means to produce, capture store, transmit and display information. In the context of arbitration, the primary area of IT use will be electronic communication (e.g. e-mail) and the exchange of documents as electronic files. Further applications of IT are hearing-room technologies (e.g. videoconferencing, multimedia presentations and electronic transcripts). 'IT solution' means the hardware, software and other technical means that are needed for a specific purpose, such as the exchange of electronic documents or videoconferencing. Depending on the requirements of each case, only some or all possible IT solutions may come into play.