Chittu created ODRWorld and ODRIndia, the first Online Dispute Resolution service providers in India, in 2004. She also served as Head of the eBay and PayPal Community Court initiatives. She is a Fellow of the National Centre for Technology and Dispute Resolution and served as the Conference Chair for the 10th International Online Dispute Resolution Working Forum. Chittu holds a Masters in Alternative Dispute Resolution to eCommerce disputes, as well as degrees in History and Law. Chittu has a Legal Practicing Certificate and is a trained Mediator.