As an independent consultant, Tresca’s experience combines Business (particularly change management and business development), Technology and Dispute Resolution. This diverse experience enables her to provide insight in the rapidly developing field of dispute resolution where these areas are increasingly intertwined.

Experienced in business change management, Tresca has worked with private and public sector clients to deliver growth and performance through strategic solutions. Tresca’s management approach focuses on user-centred, cost-effective and consistent quality-assured services that reduce risk whilst providing transparency, evidence-based decision-making and continual improvement. She believes this approach will help drive wider stakeholder adoption of ADR.

Her passion to widen access to justice through effective alternative dispute resolution (ADR) led to her personal research and work at Citizens Advice, UK’s largest public advice-giving organisation. This provided an opportunity to gain a perspective of the challenges people face accessing and navigating dispute resolution systems and to identify improvements to address these issues.

Tresca’s personal research included reviewing the current dispute resolution landscape (legal services, consumer ombudsman schemes, mediation and other ADR services), the role and impact of online dispute resolution (ODR) within ADR models, meeting client need and integrating quality assurance.

This diverse experience and belief in fairness fuelled her interest in exploring how to deliver ADR’s altruistic aims within an efficient business framework.

Tresca is an advocate for the value ADR offers as an effective alternative to litigation. She has a particular interest in translating lessons learned from what’s gone wrong to improve services, products and sector behaviour.