Vincent Tilman advises organisations on sustainable dispute resolution. His latest project developed for Comeos, the Belgian Federation for Commerce and Services brings him to B2C disputes. This is the Ombudsman for Retail which federates the largest Belgian retailers such as Carrefour, Colruyt, Delhaize, Ikea, Lidle or Media Markt around an online conciliation scheme. This new private Ombudsman scheme cares for the satisfaction of no less than 1 billion transactions a year (see www.ombudsmanvoordehandel.be/en).

Besides this initiative, Vincent keeps involved in B2B mediation under the umbrella of www.mediationbydesign.com and training activities, among others with the European Investment Bank as member of the CEDR training faculty.

Prior to the Ombudsman for Retail, Vincent managed bMediation for 5 years and ChamberSign Europe for 9 years. He advised Eurochambres, the European Association of Chambers of Commerce for 14 years. A common feature of his work is extensive negotiation and consultation with European and national governments, corporate businesses, law firms, trade bodies and interest groups in Europe and beyond.

Vincent was trained by bMediation in Brussels, the Centre for Effective Dispute Resolution (CEDR) in London and the Harvard Law School in the U.S. Qualified in law, Vincent has a complementary degree in Information Technology law and management.